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Mobile

American insurance company

Mobile experience

[WIP] Employee experience - Events center.  - Low Fidelity Design

AI Powered Billing Audit

Mobile experience

[WIP] Low Fidelity Design

The Billing Audit & Merchant associates have to go through each billing contract and documents manually. This can take days and sometimes week. It's a very tedious and time-consuming jobs. Our team is building an AI powered billing audit process that requires an UX/UI workflow to ensure our users have a more simplified and enhanced process that significantly improves the speed and accurately, and effectively captures any revenue leaks.

In an initial test with the Audit team, the AI powered system found 1.2 million in missing revenue by comparing just two documents. To avoid any future leaks we wanted to provide a permanent process. To provide an easy navigation through the system we need to build an UI with a smooth process.

Team UX Designer, Product Owner, Developers, UX Researcher

© 2025 by Gagan Ahluwalia. All Rights Reserved.

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