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Mobile

American insurance company

Mobile experience

[WIP] Employee experience - Events center.  - Low Fidelity Design

AI Powered Billing Audit

Mobile experience

[WIP] Low Fidelity Design

The Billing Audit & Merchant associates have to go through each billing contract and documents manually. This can take days and sometimes week. It's a very tedious and time-consuming jobs. Our team is building an AI powered billing audit process that requires an UX/UI workflow to ensure our users have a more simplified and enhanced process that significantly improves the speed and accurately, and effectively captures any revenue leaks.

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In an initial test with the Audit team, the AI powered system found 1.2 million in missing revenue by comparing just two documents. To avoid any future leaks we wanted to provide a permanent process. To provide an easy navigation through the system we need to build an UI with a smooth process.

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Team UX Designer, Product Owner, Developers, UX Researcher

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